Customer Feedback Search Results

the salesman paul knew the car inside out and answered all my questions.we had a good long test drive which gave me a good feel for the car.i didnt feel pressured at any point through the whole process from looking at the car to paying for it.a great team i would recomend them to anyone looking to buy a new car.thanks guys.

I recently bought a vauxhall Insignia from benfield ford guiseley and i found the salesman Ian edmunson very helpful and knowledgeable I would not hesitate to buy a car here again thanks mr dale

freindly staff that ask what your motoring needs are. that gave food for frort

Friendly & efficient service without being too pushy.

Amazing service , friendly staff I would recommend Benfield to anyone wanting a 5 star service ...

Overall very happy with the service I received at Benfield Guiseley! The salesman Ian was very helpful, down to earth and wasnt too pushy! The car was prepared to a high standard when I picked it up and Ian explained how everything worked and linked my phone to the bluetooth feature! I would highly recommend Benfield to my friends and family! Thanks Andy Cowgill

Really friendly service without any baffling technical jargon.

The best experience I have had when buying a car. Excellent service. Well done Benfield for getting it right, unlike your local competitor who told us to look on the internet and come back. We didn't, we came to you. Thank you.

First class service from benfield ford guiseley would recommend to friends and family without hesitation Regard p bennett

this is our fourth purchase from Benfield Ford we have always had courteous service. Very friendly and helpful staff., we wouldn`t go anywhere else now.

if your thinking of buying a new or used car, look no further than BENFIELD MOTORS GUISELEY. I have just bought my fourth FORD from this Company, and it could'nt have gone more smoothly,the staff are friendly and efficient could'nt be more helpfull and of course the Focus is quite BRILLIANT. Mr George Bulmer.

Really good sales team, really helpful and kept in touch through out the sale until I picked the car up.

The service was excellent. I didn't feel pressured into buying the car or taking any additional extras eg GAP protection, car colour etc. I had my new car, as agreed, within the week and the whole process was very smooth. I have bought a previous new car from Guiseley Ford in the past and the service was the same then, hence the reason i went back. Thank you again to Graham the Sales man he was great throughout!

Excellent experience in buying my new C Max. Knowledgable and helpfull sales person made everything so easy.

I have just bought my second new car from Benfield, a returning customer after first time around receiving outstanding service. I am happy to say the experience continued and once again Benfield were easy to deal with, efficient and clear and honest. I suspect we will be back again in three years time (or sooner) when we look to change our car again. Highly recommended. Thanks

First class service from the moment we entered the showroom to purchase a car, to the moment we left driving it. Friendly, not at all intimidating. Would definately recommend.

The price you offered me for my car against a nearly new fiesta was nothing short of an insult, i eventually got £1200 pounds more from skipton ford for mine against an almost identical car to what was discussd at Benfield. Also the cars on the forecourt were vastly overpriced, Some were £500- £1000 more expensive than what an identical spec car was on the website despite being older! The 4 star rating that you have given yourself doesn't reflect my opinion of your garage at all. Yeah the girl in the showroom was very nice and friendly but if i'd just wanted a chat with a pretty young girl i would have gone on match.com. When it boils down to it money talks and you fell well short.

Fast, efficient and courteous service.The demonstrator was readily made avalable and the sales person was well informed and explained all aspects of the intended purchase satisfactorily.Would definately recommend.

A very good car buying experience. Friendly and helpful sales people, all questions answered fully. When browsing the showroom we weren't 'pestered'. A very straight forward experience with all the paperwork, then when taking delivery we were shown how everything worked and Leanne very kindly connected my mobile to the car for me. We highly recommend Benfield at Guiseley and also the Ford Focus 1.0 Eco Boost. We are really enjoying the car.

Extremely helpful and accommodating in answering and explaining all the various options we had.

Helpful and courteous service - no hesitation in recommending.

i was very happy with my visit to benfield and the helpful staff who helped me out, the cars on show were great my brother who buy,s his care from this gararge took me and bought me a car outright i was shocked to say the lest but very happy too, the manager took me out for a test drive, i cart thank him enough for his time.

Benfield Guiseley agents were very helpful, informative and very efficient in my recent purchase on 19th September. We cannot fault them, and trust everything will be ok in the future should we need any assistance at all. Excellent agent.

buying a car was made very easy :) all staff were very friendly

Very positive experience which was why I decided to go ahead with the purchase so quickly.

Excellent

I would be happy to recommend Benfield. We have had our last 3 new cars from them and had excellent service.

thank you very much for the quick and efficient way in which I was able to book my service, arrange for my car to be collected for the serivice and for it being delivered back to me on completion everyone was most efficient and polite and I will continue to use Benfield - thanks -

Very smooth service - all problems well explained and work completed in good time.

I feel disconcerted when I am told after a service that the back brakes need adjusting. Surely adjustment of brakes at a service is an essential part of car maintenance. For this reason I will consider taking my car to a private operator where the service is geared to the needs of the customer and not to the speed of the large commercial dealer.

The standard of service has vastly improved over the last two years.

very good service and look after you

We were very happy with the service

This was our second service visit and we were very impressed for a second time. I have already recomended your excellent service to family and friends and we will definitely return next year.

We have received excellent Service as we always do and we will give the Guiseley Garage a full 10 out of 10. It is always a most pleasant experience from start to finish. No effort is spared to make us understand what work is required and a full appreciation in advance of probable cost entailed. Standard of repairs is always excellent and staff are always most helpful and obliging in every way. We make a point at every opportunity of singing the praises of Benfields to all our family, friends and acquaintances. It is very comforting to know that you are dealing with people you can rely on. Jean Hattan

they take good care of me and my car!

Hello I was pretty much at my wits end as how to get my beloved SMAX fixed with the loss of power. The last place I wanted to go would have been a main agent. I had major anxiety around taking it to a main agent mainly due to the horror stories that you hear around cost and poor customer service etc. I am glad to say I could not have been further from the truth. The initial welcome that I had from the Guisely Benfield Branch was welcoming and I wa not seen a burden in any way. I had my 3 year old daughter with me who was needing entertaining like all 3 year olds do. One of your sales staff went into the back room without being asked and got her some crayons and some paper "excellent" then the mechanic called Richard took me and my daughter out in the vehicle first to get my take on the problem. He was courteous and really polite from start to finish. He came back with an instant fix and took me and my dsaughter out again and hey presto car fixed. I was over the moon. The branch only charged me the standard diagnostics price and Richard even gave me further advice on my car. I work in customer service and I can honestly say this was a great experience and the branch deserves an award. I will now be taking my car back there. Excellent 10/10

Best after Sales service I've ever recieved from a garage - can highly recommend Benfield Ford. Nothing is too much trouble and I'm always made to feel like a valued customer.

Paul was really friendly and explained everything to me. Everyone was really helpful.

great service wouldn't go any where else now

Excellent service in every respect.

Very friendly service, very proffesional

I purchased my new car from Benfield and have recently returned for its first service. Benfield have given me excellent support, service and value for money throughout, many thanks. Ian Varley.

The MOT and service was completed to my satisfaction and I find it really useful that the car was picked up and dropped off at my house. The only adverse comment I have to make was that I found a number of ice cream/sweet wrappers on the seats which weren't mine as I'd cleaned up the car the day beforehand. Obviously a very hungry mechanic was on the job!

Thank you very much. I will be in touch soon.

Brilliant service from start to finish

Absolutely marvellous I will recommend and recommend again. Couldn't be much more satisfied with the service we received & the staff were great. Very pleased, Thank You :)

Very helpful staff - provided the information I needed and followed up by phone the next working day with further details that were not available at the time.

Staff was very friendly and helpful

Having used Benfield Ford for all my car servicing needs for several years, I have no hesitation in recommending the Guiseley branch, where I also obtained an excellent deal on my last 2 vehicle purchases.

Such a great experience. Elliott was friendly, helpful and realistic at every point. He was welcoming, humoured and very knowledgeable about all our options. He was able to offer options when things didn't quite work out. Buying a new car is a fun experience for me and I'm glad and appreciatitive that he was able to share in our excitement. I was recommended Elliott at be field by a friend, and since recommended him and benfield to friends a d colleagues. Keep up the good work Elliott! J