Benfield - enjoy the journey
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I visited Benfield Ford and was greeted by Daniel, he listened to my requirements and offered me a test drive there and then! First class service and aftercare aswell, I would recommend to friends and family in future!
The sales man Leo was amazing he went above and beyond any sales person I have dealt with in the past he made time to make sure I was satisfied with aspects of the sale thanks
Its always a good experience visiting Benfield York Road the staff are always vey pleasant and helpful
Very pleased with the service from Benfield Ford. Made to feel valued and nothing was too much trouble.Would definitely go there again.
Excellent Service from very friendly staff. Any questions or concerns were superbly answered. I would have no problems recommending benfield ford to anybody else.
Great service and an amazing car, was dealt with really.well.and got a great deal 5 star service
Excellent experience - Leo couldn't have been more helpful, and they had a great selection of vehicles at Benfield Leeds.
The whole experience of buying a car from Benfield Ford was very professional, smooth and painless. I would definitely recommend anyone thinking of buying a car to use Benfield.
First class sales with attention to detail and customer consideration throughout the buying experience.
After sales customer satisfaction carried out as explained.
All in all a first class buying experience.
Thank You Benfield Ford
I never knew that buying a new car from Benfield Ford could be so much fun, it was a positive experience that I have recommend to my friends and family.
Fantastic service from start to finish, the sales representative, Lee, was brilliant. He always made me feel as if I was in control not once did he try and push me to buy extras if I said no I didn't want them. I felt a bit daunted with the whole car buying experience prior to going to Benfield Ford on York Road, however that soon changed after Lee put me at total ease. I have already recommended him to friends and work colleagues and will continue to do so. Brilliant hassle free service and a great car purchased too.
I would certainly recommend Benfield Ford to my family members and friends, I have been with Benfield Ford now for a number of years and find the Sales People very friendly and very helpful and so too are the mechanics in the workshops.
Thank you so much for all the help that has been given to me over the years!!
Thank you for giving me the opportunity to give you my experience . The sales rep Lee was in my opinion let down by other members of the " team " When the rep has handed over a car to a customer he/she should be confident that the car is 100% . I had the misfortune of having no windscreen washer , which I checked prior to leaving the garage . I had to wait in reception for 30mins till the fault was rectified . In my opinion this should never have happened as it had been Mot'd by Benfield that day .I felt that Lee was taking the rap for someone else's mistake. I was tried to be palmed off with excuses such the fuse may JUST have gone , sorry I do not accept this .Their should be a comprehensive report handed over to the customer with ticks in the relevant boxes to identify what has been checked and not just ASSUME it should work .
Hi Mr Macrorie
We are sorry your handover did not go according to plan. After speaking with our Sales and Service Managers I have been assured that as part of the MOT the front washers were inspected on the day and given a clean bill of health. It is really unfortunate that the washer fuse failed when it did but we hope you appreciate this can happen at any time and is beyond our control. We can only apologise again for the inconvenience this caused you.
Hi Val, thanks for your reply to my experience . Right then I am not going to labour on about this , but it does NOT take the time I was waiting to CHANGE a fuse . Your mechanics know as well as I do there is not much that can go wrong with the washers ,fuse, motor, disconnected water tube . You stated in your response it was the fuse , MAYBE . Its still unacceptable the time I was left waiting and after further questions to the driver who took me there it was more like an hour . Its only my opinion that the car was NOT given the appropriate checks prior to release . There should be a check sheet handed over to the buyer with a list of all the parts that have been checked, and this should have the date, name printed, and signed by the inspector/mechanic .This is suggestion which could work if put into practice .
Hello again Mr Macrorie and thanks for your reply. I can understand the frustration that the sequence of events may have marred the pleasure of picking up your vehicle. You are right in saying that a fuse only takes a short time to replace but we would have been negligent not to check the system to make sure there was no other fault apparent in causing the fuse to blow and this is what took the time. The checklist you suggest already exists. Prior to any used vehicle being displayed for sale, a Vehicle Health Check is completed by our technicians - this consists of a multi-point check which is dated and signed by the technician carrying out the inspection. This, alongside the MOT which was carried out on the day you collected your vehicle showed passes in all areas. Thanks again for taking the time to give us feedback.
Very helpful and friendly sales staff. A very pleasurable purchase of my new car.
Five star service,staff very friendly,helpful and not pushy.
Good experience & friendly service.
i went to my local benfeild ford ,looking to buy a second hand car .we looked round for ten minutes and a sales rep approached us,he asked if he could be of any help.we chatted he asked what we were looking for he showed us some cars in my price bracket,then daniel showed us some new cars he was very helpful and wasnt pushy.he recomended a test drive he explained everything.i picked my new car up last wed its lovley.payment and options were explained very clearley to me.the after service is very good.i shall be recommending ford to people i know. even if i hear a conversation when out and about wanting to buy a car i will recomed my benfeild ford garage.
I wasn't looking forward to going looking for a new car as I have had bad experiences from pushy car salesman before. However, Leo at Benfield Leeds totally changed that & we couldn't have asked for better service. We came away very happy & with a brand new car!! Thank you
excellent service once again, thankyou
My Sales representative had everything run as smoothly as possible. Tahir Farooq is a valuable Sales Team member,
Leo Fernandes at Benfield was fantastic and alsways helpful, he dealt with everything professionally and always answers any questions I have, I have already recommended him to a collegue of mine.
10 rating with regards to recommending benfield
The salesman I dealt with was very friendly and knew all the answers to my questions. I am very pleased with the service I got and will not hesitate to use them again and again.
Informative ,Helpful and Patient without being pushy.
Inview of above would recommend them and would personally go there again myself.
Quick, efficient service. I have never bought a car so fast. Leo Fernandes was excellent. Nothing was too much trouble.
Fantastic customer service prior to throughout and after purchase very happy :)
i give benfield 10/10 for warm and friendly service and great care for customers i brought a new ford fiesta 62 reg and had a problem with car that i didnt understand so took it back to benfield on york road and they explained it to me and i would recomend ford to anybody for great customer service.
thank you mr p mallinson
The whole process was made very easy. There was no 'hard sell', we were talked through everything and was dealt with professionally by Daniel at Benfield York Road.
benfield ford on york road leeds was a pleasurable experience no pressure no hassle very helpful in choosing a vehicle
definitely 5star .look forward to picking my new ford in january,x
Leo Fernandes at Benfield, York Road, Leeds made the purchase of my new car a totally easy and pleasurable experience, delivering my new car on the date agreed within 1 week of placing the order, it was a pleasure to work with him.
Benfield have always been very professional and knowledgable about the cars and products on offer.
Leo Fernandez has never been forceful is our dealings. He is very cautious and has the customers interests at heart.
I am not looking to buy my second car from Leo and benfield and have always highly recommended their services.
Excellent Service !!!
I cant fault the service I received.
Would recommend to anyone!!
I would recommend Tafia at Benfield to everybody. He was polite and helpful whilst not being pushy. Both my wife and I never felt uncomfortable at all. Cant wait for the new car to arrive!
Couldn't believe how easy and uncomplicated the Sales Rep made my experience of buying a new car. It took less than 48 hours from agreeing to purchase the car to actually taking delivery of it. Will definitely use Benfield Ford in Leeds again and will recommendthe Dealership to family and friends.
Had great experience with Benfield. Wayne the Salesman, was friendly and very helpful. Everything was explained easily. I didn't feel hassled or pushed. The staff were attentive at all times . All my options were explained to me in a clear helpful way. I love my new car and will definitely be going back to Benfield for my next car.
Brilliant Service, love my car!
the customer service i recieved from benfield ford was excellant they made me feel welcome and not presherise me in to buying a car i would deffanatly reccomend ford and thats why i gave them 10 out 10
thanks mr p mallinson
Professional and friendly.
We bought our very first Brand New Car from Benfield in Leeds.
We felt so comfortable with the experience that we have repeated it.
The sales person was knowledgeable and aimiable and we chose to seek him out again. We trust Benfield to provide us with the best service.
Helpful sales person, quick and efficient, knowledgable and kept me up to date with information and had all the paperwork ready for me when i went to get the car.
a very positive experience, helpful staff (especially Wayne Potts). one very happy customer.
experience with your sales man Leo was great this my 4th car from you, i can trust him again and again.
So trust plays a very important in a car sale to day.
A great big thank you to Leo, who arranged our car to be transfered from Newcastle to Leeds. He then stayed late one evening to meet us, so we could have a look at the car. The sale was quick, easy and hassle free. We would definatly recommend our friends and family to buy a car from here.
Why go anywhere else when you get great service and knowledgable staff at Benfield. They're happy to help and they answered all my question in a way I'd understand. I received a great test drive and wasn't pressure into a deal. 100% great service
I was very satisfied with the service I received at Benfield York Rd Leeds,the people are helpful and friendly and are there to assist in any way they can. I would have awarded 5 stars but felt on this occasion the time taken on what was a very simple job...new wiper blades,was too long. People need to be informed about the health check which is also included ,but ends up adding longer waiting time for you in reception.
Hi Mrs Benge
Thanks for the feedback. Sorry the health check was not explained to you when you visited us to have your wiper blades changed. I know our Service Manager has contacted you and discussed the importance of the health check and apologised in person for the job taking longer than you expected.
10 out of 10 Benfield for service and prompt communication from yourselves to solve problems and resolve issues. I will definately be using you again. Mrs Jeanette Benge Leeds
excellant experience' car came back after 12500ml service as new service team could not have done more very impressed, would recommend to everyone.
Having my car serviced by Benfield couldn`t have been easier. It was collected from my house as I couldn`t get to the garage and I was advised by phone how the service had gone. My car was delivered back to me serviced, washed and valeted.
First class service all round, from telephone booking all the way through to the mechanic helping me connect my Blackberry with Bluetooth. Top job. Thank you!
All arrangements for my service were carried out well. From the car being collected early morning then returned mid afternoon in pristine condition with feedback from your garage,everything was well organized and on time. I would reccommend your services to friends and family.
Extremely quick, efficient and courteous service. No pushy sales talk. A good valuation of the car I bought and of the car I traded in. Would definitely recommend Benfield to anyone wanting to buy a new or used car. Many thanks!
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