Customer Feedback Search Results

The Benfield team are friendly and customer orientated. The buying process went smoothly and the deal was negotiated in a professional and mutually respectful manner. I am very pleased with my new Fiesta and would unreservedly recommend Benfield Sunderland to prospective purchasers.

The staff, Jake and Janet were very helpful and made me feel at home when I visited the showroom. A Test drive was arranged in the Ford Focus and I was impressed with there attitude. Kind Regards Tom Ritson

I can't recommend them enough.Terry the salesman really new his product was honest and really helpful. Well done guys will be back for my next car purchase.

very friendly, made welcome, answered all my questions honestly. made me aware of finance available. had a testdrive, and delt with my part exchange car very fairly, and helpful with after sales problems which they were not needed. i have already recomended benfield to my friends and family.

I ordered my new car from Benfield Ford and was treated very nicely I would definitely recommend Benfield ford for customer service . Well done!

Roy cook was very very helpful and approachable. He made me feel comfortable throughout the sale and was very knowledgable about the products. I would and have already recommended Ford to friends and family

What a happy lady| After purchasing a new Ford Fiesta Style from Benfield, I am not only happy with the car but also the standard of service. Mr Roy Cook the sales person was not only knowledgeable regarding his product he was a real gentleman. There are few of these men in car sales from past experience. I am positive Mr Cook will do well in his career as he is a credit to the company..............Very Satisfied pensioner

I would recommend Benfield to anyone - staff were helpful and friendly without being overbearing. All the specifics of the car were explained in detail and test driving was offered. The sales staff took their time - it did not feel pressured. Overall, a very pleasurable experience and I will certainly go back in the future.

Received a 5star customer service when I entered the ford garage and was greeted my multiple people who were all very warm and bubbly. Very helpful and made me purchase the car quite quickly and haven't regretted it since. Fantastic service

I ordered my Fiesta titaniumx. from Gary Brown at Benfields in Sunderland(newcastle road).I had first class service and Gary was very patient with my problems and soon sorted me out,In fact all the staff were helpful(lots of offers of coffee).Al lin all a very pleasant experience, I will have no qualms in reccomending This dealership to all and sundry..M Temple

Staff at Ford Sunderland were friendly, professional and would definitely recommend!

Absolutely great experience very smooth and efficient but friendly and in detail. A big purchase made very simple And a pleasure to have a knowledgeable sales rep terry helping us .

All of the staff whom I encountered at the two Benfield sites I visited where very helpful and attentive. Nicola at Benfield rd site and Steven at Newcastle Rd Sunderland did all they could to accomodate my needs.

I found Benfields web site easy to use. Manager and staff of the branch I used, were extremely polite, professionable, and in my opinion cared about my needs as a customer. I am a very happy customer with my new used vehical. Would not hesitate in recommending Benfield to friends and family. .

First class service,fantastic salesman Roy Cook.Would recomend Benfield to my friends and family,Im 100% I will buy my next car at Benfield. 5 star

The quality of service I received at Benfield was second-to-none, from when I first visited the Benfield forecourt until I drove my new (used) car away. A special mention must also go to Steve, a salesman par excellence.....:)

Great customer service, helped me with everything I needed to know and extremely pleased with my purchase. Would definitely recommend Benfield to family and friends.

So far so good. Excellent customer service at Benfield well looked after!

Never been disappointed with the excellent service and advice i have received when choosing my new car and the aftercare looking after the car. 1st class on every point of contact.

was very helpful and friendly and listened to my needs. 1st class.

The team were very friendly, helpful and honest. The were not overpowering with the sales pitch and let me look around without pestering me but were there when I needed help. Gavin was informative and able to answer any questions I posed. The whole experience was pleasurable and I am very happy with my purchase. I feel confident that if I have any further questions I will be able approach the team and they will be very capable of helping me in the future. I would recommend the garage to my friends and family.

The staff at Benfield were relaxed, informative and above all honest. They told me about the options available to me, and allowed me to make the decision about the type of car and payment plan that suited my needs.

Terry was very polite and took me through everything on the paperwork and the car until I understood it fully. Everyone was very polite when visiting the show room. I would recommend visiting there to anyone who was looking for a new car!

10 out of 10 would recommend anyone to go to benfield

Very relaxed, very friendly staff and manager on that day was a women, which my wife and I thought was nice to see. No great pressure , as some garages do. We were offered coffee, which gave us the opportunity to talk privately and decide what we wanted to do.

excellent service, really impressed with the friendly service, traveled an extra 10 mile from my local ford dealership because of this reason can't wait to pick up my new car from you soon

Excellent customer service, very professional All facts given and no hard sale

I would recommend Benfield Sunderland to anyone.

Excellent service. Speedy organisation of car & paperwork Honest, truthful information given Pleasant, friendly staff

I received fantastic customer service when ordering my new car at Benfield. The staff were very welcoming upon arrival, and also were very helpful with any queries and questions that I had.

benfield sunderland were extremely helpful in showing the advantages of the new ford focus eco 1000 the motability rep gary was really helpful as were the secs. around nothing was a bother to them i have now booked my car and look forward to picking it up in the near futyre thanks again to all for your assistence

The overall experience with Benfield has been seem less. The sales team, Angela In particular have gone out of their way to make sure we have been kept up to date with the process of buying a new car. Definitely going to be recommending the Newcastle road garage to family and friends. Thank you.x

Friendly service and no 'hard-sell' pressure. Courteous and helpful, made my decision to buy even easier!

Very helpful from start to finish, stayed behind after his hours and gave excellent advice.

Thank you Benfield Ford, not only for a great new car, but for the uncomplecated trade in, the friendly service and the straight forward insurance application. I have recieved all my paperwork within a few days. Thank you..

great experience, would call again