Benfield - enjoy the journey
Showing 1-50 of 65 results
A very professional, friendly, honest service.
I would like to say a particular thank you to Jake from the sales team and Jason the manager who were a pleasure to deal with.
A very pleasant experience. This is the second time that I have used Benfield having brought my previous car from them. They gave an excellent service though out the sales process and have been more than competitive with the trade in and retail prices offered. They took the time and trouble to explain, and listened to my needs. They did not pressurize me in to the purchase. I recommended them to my daughter and she has also been very please with the service.
Very impressed with the service. Did not feel pressurised but everyone was very knowledgable
I found Benfield Ford in Sunderland Superb. They made so easy for me to pick the right car, they were so friendly and helpful. Anthony
This is our 4th mobility car from this dealer and Gary Brown has been tremendous - we had nothing to do or think about with each new car. He made us feel so special and tailored our new vehicle to my individual needs. We simply went with his recommendation each time and found he was spot on with the choice for us. I recommend this company 100% and would like to say a special thank you to Gary for making our visits so easy and stress free.
We found the level of service was excellent, the staff was very friendly and helpful. I would certainly recommend the company to family and friends. The help we received was very much appreciated.
My experience when purchasing a used car from Benfield Sunderland could not have been better.
After explaining what I was looking for I was shown the available cars that matched my request and offered a test drive.
I had not purchased a car for a number of years and I was a bit apprehensive but I needen't have worried as Terry and Anthony made me feel at home and quickly put at ease and I never felt as though I was being put under pressure to make the purchase. All my questions were fully answered and I was given plenty of additional information and advice. They were happy for me to arrange to call back in the following day with my wife to go for another test drive before I made the final decision.
Additionally I was offered a very reasonable trade in deal on my old car.
I have subsequently been impressed both with the car and the after sales service and am happy that I decided to go to Benfield.
an extremely efficient and pleasant experience ordering my new car
I had a very good experience with Terry your salesman when buying my new car, he was really good and helpful making everything very clear
There were no second-hand automatics to choose from in the size of car I wanted and just one choice from Ford Direct which is what I went with and I had to wait for two weeks for that to arrive, but apart from that everything else went through smoothly and efficiently. The staff couldn't have been more helpful.
I found that buying a car from Benfield Ford Sunderland a very straight forward and easy experience.Especially as on the week prior to visiting Benfield I had experienced a total lack of interest and missed promises from several other garages in the Sunderland and Durham areas. There was no pressure to buy and when I asked for assistance it was prompt. All aspects of the sale and then delivery and introduction to the car were first class..
I would like to thank Janet and Jake for all the help especially Jake who kept me informed of the details of my replacement car even on his days off he kept in touch.
Very friendly and efficient service provided by the sales team at the Sunderland ford showroom. Wont hesitate in going back when i change next time.
I am now the proud owner of my Hyundai I10, bought from benfield motors, thanks guys for all your help in helping me choose my new car, from the moment we walked into the showroom we were looked after, we were taken for a test drive and helped with all the options we needed to purchase the car we wanted, once again thanks and a special thanks to Gavin Macain, we will be recommending you to our family and friends:0)
Couldn't ask for better service! No heavy sales, just solid advice and all the information I needed to decide - nothing seemed too much trouble.
Despite having just walked in off the street, I was able to test drive a B-Max manual car the same day. The salesman appologised that the automatic wasn't available that day, but suggested I test drive the manual to get a feel for the model, as well as arranging for me to test drive the automatic the very next day!
Every member of staff we met were friendly and accommodating - fantastic service all round. I would certainly recommend Benfield to everyone.
Splendid service. Would not hesitate to use Benfield Ford Sunderland dealership again in the future.
Absolutely love my new car, and feel I have to let others know just how good the Benfield ford garage in Sunderland is . The staff really are first class, nothing was a problem. Gavin who was my sales person was great he didn't pressurise or try to hard to sell the car he simply gave me the time I needed to make sure it was the right decision for me. He explained everything I needed to know about the car and gave me the reassurance to know they were here to hel me if I needed them.
Nothing was a problem to staff at Benfield Sunderland. I've been driving for over forty years and the test drive was the longest ever given to me, all the time required I needed. Not rushed like other leading garages. We had two dogs with us and all the staff made them very welcome. The paperwork was sorted without problem. This experience was the best I've had buying a car. p.s your web site is the best I've seen with all the details about the cars you need before you visit ,one of the reasons that we called at Benfield. please thank all involved Derek Hall
Just ordered a new Fiesta Zetec automatic from Benfield Motors. This is the first automatic I have had and was worried as I have never driven one before. I need not have worried at all. The Salesman Gary at Newcastle road garage, was so patient with me and took time to explain ever detail. He even drove the car to somewhere I could practise before going on to the roads. The service was brilliant from every member of Staff I spoke to. Would not hesitate to recomend Benfield Motors to anyone. Thank you all at Benfield Newcastle Road, for your care and patients and a lovely car. Highly recomended
Very helpful and friendly .
I have bought 3 cars in the last 2 years from Benfield and I have received great deals every time which were much better than any of my local car dealerships! I also completed my last deal over the phone very quickly without any fuss.
Very helpful thank you
Five star services from a five star guy. We visited the showroom a number of times where the staff were always polite and courteous. When we finally made our decision it was very simple to order our new car. well done, and thank you.
What a personal and enjoyable experience it was dealing with the team at Benfield, Sunderland! Professional and personable every time!
Excellent customer experience of which still Gordon. Not that I need them the car is that good!!!
i found the staff good and helpful over sell by them.
i had a great experience going to benfield motors in sunderland i knew what car i wanted to look at and when i got there the sales man roy cooke was first class no pressure selling just genuine facts about the car i had a test drive there and then witout any hassle from roy they made me a reasonable offer for my car and when i told him that the offer was a little low he went to his manager and managed to get the price up for me i would recomend them to any one anytime if there looking for a new car
I took delivery of my 2013 Fiesta from Benfield Sunderland on the 16th of May. The staff there are very friendly and knowledgeable and the service provided is first class. If you are looking for a new car then I would recommend Benfield Sunderland - the new Fiesta is a great drive too!
The Benfield team are friendly and customer orientated. The buying process went smoothly and the deal was negotiated in a professional and mutually respectful manner. I am very pleased with my new Fiesta and would unreservedly recommend Benfield Sunderland to prospective purchasers.
The staff, Jake and Janet were very helpful and made me feel at home when I visited the showroom. A Test drive was arranged in the Ford Focus and I was impressed with there attitude. Kind Regards Tom Ritson
I can't recommend them enough.Terry the salesman really new his product was honest and really helpful. Well done guys will be back for my next car purchase.
very friendly, made welcome, answered all my questions honestly. made me aware of finance available. had a testdrive, and delt with my part exchange car very fairly, and helpful with after sales problems which they were not needed. i have already recomended benfield to my friends and family.
I ordered my new car from Benfield Ford and was treated very nicely I would definitely recommend Benfield ford for customer service . Well done!
Roy cook was very very helpful and approachable. He made me feel comfortable throughout the sale and was very knowledgable about the products. I would and have already recommended Ford to friends and family
What a happy lady| After purchasing a new Ford Fiesta Style from Benfield, I am not only happy with the car but also the standard of service. Mr Roy Cook the sales person was not only knowledgeable regarding his product he was a real gentleman. There are few of these men in car sales from past experience.
I am positive Mr Cook will do well in his career as he is a credit to the company..............Very Satisfied pensioner
I would recommend Benfield to anyone - staff were helpful and friendly without being overbearing. All the specifics of the car were explained in detail and test driving was offered. The sales staff took their time - it did not feel pressured. Overall, a very pleasurable experience and I will certainly go back in the future.
Received a 5star customer service when I entered the ford garage and was greeted my multiple people who were all very warm and bubbly. Very helpful and made me purchase the car quite quickly and haven't regretted it since. Fantastic service
I ordered my Fiesta titaniumx. from Gary Brown at Benfields in Sunderland(newcastle road).I had first class service and Gary was very patient with my problems and soon sorted me out,In fact all the staff were helpful(lots of offers of coffee).Al lin all a very pleasant experience, I will have no qualms in reccomending This dealership to all and sundry..M Temple
Staff at Ford Sunderland were friendly, professional and would definitely recommend!
Absolutely great experience very smooth and efficient but friendly and in detail. A big purchase made very simple And a pleasure to have a knowledgeable sales rep terry helping us .
All of the staff whom I encountered at the two Benfield sites I visited where very helpful and attentive. Nicola at Benfield rd site and Steven at Newcastle Rd Sunderland did all they could to accomodate my needs.
I found Benfields web site easy to use.
Manager and staff of the branch I used, were extremely polite, professionable, and in my opinion cared about my needs as a customer. I am a very happy customer with my new used vehical.
Would not hesitate in recommending Benfield to friends and family.
First class service,fantastic salesman Roy Cook.Would recomend Benfield to my friends and family,Im 100% I will buy my next car at Benfield. 5 star
The quality of service I received at Benfield was second-to-none, from when I first visited the Benfield forecourt until I drove my new (used) car away. A special mention must also go to Steve, a salesman par excellence.....:)
Great customer service, helped me with everything I needed to know and extremely pleased with my purchase. Would definitely recommend Benfield to family and friends.
So far so good. Excellent customer service at Benfield well looked after!
Never been disappointed with the excellent service and advice i have received when choosing my new car and the aftercare looking after the car.
1st class on every point of contact.
was very helpful and friendly and listened to my needs. 1st class.
The team were very friendly, helpful and honest.
The were not overpowering with the sales pitch and let me look around without pestering me but were there when I needed help.
Gavin was informative and able to answer any questions I posed.
The whole experience was pleasurable and I am very happy with my purchase. I feel confident that if I have any further questions I will be able approach the team and they will be very capable of helping me in the future.
I would recommend the garage to my friends and family.
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