Benfield - enjoy the journey
Showing 1-50 of 71 results
excellent service and advice. Matt was patient and understanding.
My wife is thrilled with the Yaris that she bought.
The sales person was very friendly and attentive. But I have to say I felt steamrollered into buying, when I had only gone in to take a look and go home make a decision and come back in. I had a very good test drive not the usual five minutes round the block.
Hi Mrs Hill
Thank you for the positive comments with reference to the character of our Sales Exec. Your personal experience appears to be far removed from the experience the Group wishes to deliver. Our aim is to provide customers with the information and time required to make an informed, non-pressurised purchase decision. We are sorry if you felt this was not the case. Your comments have been passed on to the Management Team and we thank you for taking the time to share your thoughts with us.
we would like to thank your sales team (especialy robert) for a hassel free and informative meeting, all our questions and any concerns were covered and explained.throught the whole meeting,we never felt pressured or concerned, your sales people were very profesional and helpful.once more thanks. Terry and Val Cording.
The service is outstanding, Toyota cars are absolutely fantastic. Over the past 14 years I have bought 5 cars from Toyota, never a problem, staff very professional and genuinely very caring.
The standards are excellent ...... fantastic all round service
Thank you once again
Very informative, good customer care - Overall excellent service.
Robert at Benfield Toyota Leeds could not do enough to ensure I had the best possible experience buying a car. He arranged for the transaction to be done quickly and efficiently, had someone come and collect me from where I had just sold my old car and even made sure they took me to the bank to get the cash ... because I'd just lost my debit card. Add on a few personal touches like finding me matching floor mats and a glove box door and it becomes just perfect. I definitely would recommend.
Good deal offered and they actually listened to what my requirements were and addressed them.
Martin (Baxendale). Was friendly and helpful in taking us through the process. We knew we wanted an Auris before we went having had several Toyotas, he took that on board and gave us guidance on the best options without pressing us. He struck a good balance between selling the options and meeting our needs.
Had he been too pushy we would without doubt have gone to another Toyota showroom.
EXCELLENT SERVICE AND AT ALL TIMES FELT LIKE WE WERE BEING TREATED AS INDIVIDUALS AND NOT JUST AS CUSTOMERS. ALL QUERIES PROMPTLY ANSWERED, BRINGING IN OTHER STAFF IF NECESSARY.
A very pleasant and smooth process. Thank you to Joseph and all at Benfield Toyota Leeds. Would definitely recommend Toyota to a friend.
The whole experience at Benfield Toyota Leeds was wonderful. The sales staff were very knowledgable and took care and time to check we had the information we needed and the test drive so we were happy to order our new car from them. Most of all they spoke to us about the financial side of things without all the "silliness" you encounter at other garages. We asked how much was needed with our part exchange to buy the car we were interested and were told just that so there was no going back and forth to some faceless manager which I hate. I would certainly recommend this dealership
I can honestly say that Mat Talaie is probably the best car salesman I have ever come across, well recruited by Benfield. He's very dedicated to his work and is believably sincere, i.e. not at all shallow and he certainly knows the Prius Plug-in inside out.
I've purchased my third car from Benfield Leeds, each time the service has been friendly, helpful, informative and a pleasant experience I was offered a test drive on all occasions., under no pressure to purchase.
VERY GOOD SERVICE SHOWN FROM YOUR SALES EXECUTIVE RICHARD WOODHOUSE .
Brilliant customer service, would highly recommend friends and family to purchase from benfield. Offered advice at every stage and was given the best deal possible by the dealer. 10 out of 10 from me!
Excellent customer service, nice salesman, car was ready for collection on the agreed date and time
A pleasure to do buissness with your salesman helpful and instructive about the cars I was interested in buying a d thankfully not to pushy unlike some other garages visited I would recommend friends and family to try Benfield Toyoto thanks NS
Bought my Yaris after test driving 2 cars. Was really well looked after by Joe the sales consultant who was a pleasure to do business with. Very polite, informative and not at all pushy. Would highly recommend Benfield Toyota.
I only went in for my first MOT on my Prious and Robert Hall in the nicest possible way, persuaded me to look at the new Prious Plus and it was like everything else Toyota Benfield. I fell in love and bought it. A it like owning an apple laptop. I'm hooked.
Third car now bought from Benfield Toyota! Excellent service wouldn't hesitate to recommend to anyone.
An enjoyable , unpressured buying experience at Benfield, Holbeck, Leeds.
An excellent service!
We are very pleased with the service & help we we given when purchasing our new Toyota Aygo Ice car. & would recommend Benfield Leeds to everyone.
Again many thanks
joe the salesman was very good im very pleased with the outcome
Excellent service. 10/10
excellent customer service from the sales rep Rob and the whole team. Thoroughly satisfied
Wow - what a difference in dealerships. The service at Benfield's was 10/10.
We visited a number of different dealers looking for a new car and on each occasion were left sitting, sometimes 20 mins at a time whilst the sales man disappeared to speak to 'the finance manager'
All that changed when we called into Toyota.
Dan our sales man made buying a new car a pleasure. Not only was he able to go through the figures in detail (without disappearing!) he also took the time to talk through the different specs, even getting keys & showing us the different models on the forecourt. The process was completely transparent, open & honest.
Well done Benfield's: 1st class service from a 1st class salesman.
As usual Matt gave me good service and delivered the car I bought on time
Keep up the good service
I was very pleased with my experience at Benfield Leeds, the atmosphere was very relaxed, no pushy salesman.
Everything was explained fully and I was under no pressure to buy, they even had a car delivered from Newcastle for me to look at.
Well done Benfield
Richard was very helpful, not pushy in the slightest and made us feel happy with our purchase.
We had an issue with the paintwork on the bonnet which he agreed to have "Touched Up", but when the resulting work did not lead to result he was expecting, he called to discuss the issue before I was due to collect our car and we were then able to agree an alternative resolution.
Due to Richard's manner we were also happy to book a service deal for the next 3 years.
I would not hesitate to recommend Benfield Toyota and have already thought about our next car.
To date I am very happy with Richard the Saleman and my new car. I would be happy to refer family and friends to Benfield Leeds.
Was very satisfied with the service, speedy way in processing your transaction and got the car faster than expected. Consistent, Clear and transparent way in making deals with the sale rep.
Fantastic service from start to finish would recommend without a doubt.A very happy customer!Thank you.
I was extremely happy with the overall from Toyota. All my requirements were met.
Tracey C Hogg
Really good car buying experience
totally relaxed with no hint of pushiness
arrived on spec and had a test drive immediately arranged
Whole experience handled really well
Would certainly recommend
We were really impressed by the unhurried, non-pressurised but informative way in which the sales staff dealt with us. We were told what we wanted and needed to know, given time to talk privately together and were helped to make the right choice for us.
The garage seemed to be under pressure on Good Friday
Hi Mr Kaye
Thank you for your feedback. Sorry we didn't meet your expectations. Our No.1 priority is to deliver a customer centred experience. Did you get to the position of choosing a car, driving the car, looking at the offers and savings that were available? If not, we would be more than happy to offer the chosen car on a lifestyle test drive where you can take the car for up to 24 hours with no obligation. Please let us know how we can restore your confidence in Benfield Toyota.
I found my car buying experience at Benfield to be very good. The staff were helpful, friendly and didn’t feel the need to say anything they could in order to separate me from my wallet, unlike some companies.
A good experience in buying a used car.
I was very happy with my Sales experience and am very much enjoying my new Auris.
It was an experience I would be happy to recommend to friends and family.
Thank you Benfield Toyota !!
First and most important would you please spell my surname correctly even after informing you on the phone when you asked me about feedback you have addressed the email to salts when it should be SALT. I have even had to return my registration documents to DLVA.
However your showroom is one of the best we have visited and we were treated with courtesy and a very pleasant manner by Nathan the young man that dealt with us.
We were taken for a test drive and when we picked our car it was presented to us in immaculate condition, apart from the name error the service we received was FIRST CLASS.
Thanking you Mr S.Salt ( Manchester )
Hi Mr Salt
Thank you for your comments and please accept our apologies for the miss-spelling of your name. This has now been corrected on our system. Thanks for bringing this to our attention.
I see from your reply my name has been corrected on your records,however I note your feedback conversation still shows my name as Salts???. If it is now corrected my apologies but I would have thought you would have corrected it before engaging in any further correspondence.
Hello again Mr Salt
The records have indeed been altered - sorry this was not evident throughout the earlier exchange of feedback conversations. There is a slight delay in the system displaying any corrections and my reply pre-empted the activation of the update. All areas should now be displaying the correct spelling. Apologies again!
Made to feel at ease from walking in.
Did not feel under pressure from sales man.
Well informed about the car.
Not rushed through test drive.
And overall felt we got a good deal.
Handover of the new car was smooth and efficient.
I have owned a Toyota for 12 years, bought from new and serviced annually by yourselves. I have, without exception, over that time received efficient and courteous service from the Toyota team. Furthermore, the car has given me trouble-free motoring.
I enjoyed my buying experience with Benfield. I have bought from them before and would buy from them again, and there cannot be any better way to recommend them than that..!
Excellent service, very well looked after and everything was explained fully. Highly recommend Martin if you are looking for a car on the Motability scheme.
Friendly and easy going staff. 4th car from benfield. Would recommend then to my friends.
The service provided by Benfield was first class. I felt as though I was in control and under no pressure at all by Matt (the salesman) to buy. I will definately be going back next time I buy a car!
GREAT CUSTOMER EXPERIENCE. NOT RUSHED AND LISTENED TO.
The showroom is clean,smart and very inviting. The staff are willing to go the extra mile to ensure that you are made very welcome. There is no pressure placed upon you, they invite your comments on the car, but when asked any questions they always know the answer, or where to find the answer. They are courteous, polite and very helpful in every way. I would recommend this dealership to all.
Excellent service by everyone at benfield toyota leeds, special thanks to joe garbra! Couldnt have been more helpful, made the whole experience enjoyable and easy to conclude our car purchase .no hesitation in recomending this dealership to friends and famiily. 10/10
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