Benfield - enjoy the journey
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After originally going for a service on my Golf , I decided to take a test drive in a brand new Golf with Colin, there was no hard sell no obligation to buy, offers of complimentry coffee :-). On this occasion I didn't buy, but I will be back to purchase in the near future wether new or second hand. Such nice friendly people here can't recommend highly enough!
Great sales team at Carlisle, Got the offer i wanted, the car i wanted and the service i wanted from the staff. Cant wait to take delivery. Well Done Benfield Carlisle!
The customer service so far has been excellent , I'm looking forward to doing business with benfields carlisle
Generally the experience as fine but there were a number of aspects which were not really to my satisfaction
1) we had agreed to pick the car up on a Wedneday, we were subsequently informed after we had contacted the garage that it wouldn't be available until the Thursday. This meant a days holiday wasted as i sat awaiting confirmation that i could go and pick it up.
2) On colection the car came without any mats. While i appreciate this is common, having bought the car over the internet it would have been nice to have told us this, as this is something geenrally would have featured in the negotiations which had all been completed over the phone prior. Would you have been happy if i had pulled out of the purchase because of this?
3) The was delivered with so little petrol there was genuine concern that i would get to a garage - just what i want a new car two children and my first task is to be walking down the road to get a can of petrol.
Hi Mr Cleverly
We apologise that your vehicle was delivered with such a low fuel level. As you point out, your purchase was made through the Internet and delivery was arranged from another site but it should have been delivered with adequate fuel so that you weren't concerned. I will be writing to you separately on this subject. Had our Internet Team realised mats were important to you, they would have discussed this as part of the negotiations but it is not something we raise as a matter of course. Thank you for bringing these issues to our attention.
Benfield at Carlisle could not have done any more to make buying my new car any better, I felt like a VIP from beginning to end, I even had a special unveiling of my new car and was presented with a chocolate sports car. The quality of service from all the staff especially Alex and Dwayne was beyond compare, the deal was excellent and my new Volkswagen drives like a dream, thank you so much from a very satisfied customer.
Having been to several dealerships in the last few weeks I have been left feeling very down hearted , walking into Benfield and meeting Micky was like a breath of fresh air. I was listened to, given good advice, shown several cars that fitted my criteria and test drive arranged. Nothing was to much trouble. Follow up phone calls were received, it's been brilliant. I would and will recommend Benfield and in three years time we will be back for another car.
I would just like to say a big thankyou to the staff at benfields at rosehill in carlisle. We recently purchased a new vw and the service we received was first class. We were not in anyway pressured and the selling tactic was designed to work with the needs of the buyer not the seller. attention to detail was without fault and we were made to feel extremely welcome throughout our contact. Well done.
As usual a first class experience.
Sales person was very helpful and went out of his way to try and get us the Best deal he could, I had a vw up and loved it but became pregnant just after we bought it last year and now the baby is here needed something bigger but still affordable, and we where really happy with the help and service we recieved would definataly recommend them
I wouldn't hesitate to recommend Benfields. I bought a used vehicle but I was treated like I was buying new. The car had a couple of minor problems which were quickly resolved with no hassle. The whole process was straight forward and pain free
Great service. Good car and a good deal. Thanks micky!
Excellent service all round.
I would thoroughly recommend the services of Benfield Carlisle. The knowledgeable reception are a pleasure to deal with. 10 out of 10 for a great service.
Great team,everyone was very helpful and not full of it.
I had specific requirements and the team bent over backwards.to make sure I got what I needed.
Great customer service. I have used numerous dealership garages over the years but I can honestly say this is the best. I was kept fully informed and my car was spotless.
Very professional and friendly sales staff .We called on an extremely hot day with just a general inquiry and were immediately offered cold drinks and all the information was produced and explained without fuss.Alex and Steve were very helpful hopefully we will be able to get the same level of service on going.
Excellent customer service from sales executive - Colin Birch and sales manager Duane Jones
Nice friendly staff,polite and even made a cracking brew. We met with a member of management,and he was great in offering the best deal,with the most suitable car for my price region.
Welcomed with a smile, car demonstrated in the manner I requested & mutually satisfying commercial agreement achieved. Coffee not all bad either !
As the actress said to the bishop: "I'm looking forward to the delivery"
regards & thanks,
Excellent customer relationship and efficient handling of all aspects of exchange, and particular individual requirements. Prevailing atmosphere is one of customer focus and satisfaction. Also a feeling of fair and open dealing.
Good service from start. Contacted to have a test drive as they had just had delivery of the new mk 7 GTI. As I have the mk 6 they thought I would be interested. Easy sale after a test drive. Roll on delivery.
A very professional workforce with nothing they couldn't sort out. Thanks
always get good service and advice would not use anybody else
All the staff at Benfield's in Carlisle were polite, helpful and very considerate. Nothing seemed to be too much trouble for them. They certainly made the purchase of a new car a painless event - if that is at all possible!
As usual the service was superb. The Benfield Team really care. Thank you
Excellent all round service
I was very happy with the recent inspection service.
I am delighted with my second VW purchased from Benfield Carlisle. As Tim Taylor was so helpful the first time, when I bought a used Golf SE, we went to see him again with a view to purchasing a pre-registered Golf Plus. Tim told us about a special promotion on the new Golf Plus, so we had a test drive and snapped up one of the promotional cars. After collecting the car and finding a couple of minor problems, Tim organised for these to be resolved quickly, so once again, I am a very satisfied Benfield customer.
Garage gave a good service but the booking service was poor as booked my MOT before it was actually due and I had to change the date.
Hi Mr Turner
Thanks for your feedback. Sorry about the early booking of your MOT. We have since reviewed our booking procedure to ensure this does not happen in the future .
Very helpful and took in what I wanted.Made shure I was happy with what was on sale.Give me the chance to change my mind wasn't pushed into anything i didn't want
The service I received at benfields was excellent and very professional . I would not hesitate to recommend them to my family or friends.
I was very happy with all aspects of the service.
Fantastic experience, would recommend Benfield to friends and family
Sale process was very straightforward and without too much paperwork too complete. Recommend!
My experience was seamless and effortless as every question was answered for me upfront by the team at benfield
Excellent service; fast, friendly and easy.
Got a VW deal that no one within 120 miles could beat!
On top of that excellent service to go with it!
Friendly efficient staff who organised and performed the service.
The staff on the service desk at Benfield Carlisle were very friendly and helpful.
Great service at Benfields staff friendly very helpful with good knowledge and advise about a really good quality vehicle.
Would highly recommend to anyone thinking about buying a VW to go and see for themselves.
Very satisfied with the service from Benfield Volkswagen Carlisle
I am what I would class as young(ish) but have several physical problems, however looking at me you wouldnt think I had a problem which often leads to misconceptions and attitude from people that dont know me, however from the first time I walked into Benfield at Carlisle I have been treat with nothing but respect and have been made very welcome by everyone, which is admirable and also rare nowadays.
I would especially like to commend the young lady that dealt with my service during the day, she is an asset to your company and a genuinely nice person. Thanks for your commitment to ensuring customer care comes first. I woul recommend Benfield to everyone, you really are first class
went in out of the blue a my car brakes where sticking on .they where fully booked up but still managed to fit me in great servce from the Carlisle branch.
This is my second car from the Benfield Dealership. I think the Spring check is great vale for money. However, as part of the check it also includes a wash and vacuum. Unfortuntely this was the only thing that let Benfield down as it was not up to the expected standard.
I have always had exeptional service. The staff are always friendly and courteous. I would highly recommend Benfiel if you are thinking of purchasing a new vehicle.
Hi Mrs Rathbone
Thank you for your comments. We are sorry the wash & vac was not up to standard and I have brought this to the attention of our Service Manager. Please contact the dealership at your convenience and we will carry out another wash and vac at a time to suit yourself. Apologies again and thanks for your feedback.
Thank you so much. That is much appreciated
Fantastic service from a top class company. Fully recommended.
great service helpfull staff nothing was a problem even deliverd back to me 5 star service benfield thankyou
Quick, polite service, what else is needed?
Very good service and experience. Times arranged and price quoted for repairs were all met in full promptly and efficiently.
Always had my car serviced by you without any problems
I entered the Benfield VW showroom at Carlisle with very little hope of being able to afford a new car, but one hour later I left having placed an order for a new Golf. The bright immaculate showroom was busy , which was encouraging to see. I was immediately greeted at the door by a very friendly young sales person who was eager and willing to help. I didn't have a lot of time to spare so we got on with a test drive and in no time at all shook hands on a deal, much better than I had expected.
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