Customer Feedback Search Results

Very helpful and took in what I wanted.Made shure I was happy with what was on sale.Give me the chance to change my mind wasn't pushed into anything i didn't want

The service I received at benfields was excellent and very professional . I would not hesitate to recommend them to my family or friends.

I was very happy with all aspects of the service.

Fantastic experience, would recommend Benfield to friends and family

Sale process was very straightforward and without too much paperwork too complete. Recommend!

My experience was seamless and effortless as every question was answered for me upfront by the team at benfield

Excellent service; fast, friendly and easy.

Got a VW deal that no one within 120 miles could beat! On top of that excellent service to go with it!

Friendly efficient staff who organised and performed the service.

The staff on the service desk at Benfield Carlisle were very friendly and helpful.

Great service at Benfields staff friendly very helpful with good knowledge and advise about a really good quality vehicle. Would highly recommend to anyone thinking about buying a VW to go and see for themselves.

Very satisfied with the service from Benfield Volkswagen Carlisle

I am what I would class as young(ish) but have several physical problems, however looking at me you wouldnt think I had a problem which often leads to misconceptions and attitude from people that dont know me, however from the first time I walked into Benfield at Carlisle I have been treat with nothing but respect and have been made very welcome by everyone, which is admirable and also rare nowadays. I would especially like to commend the young lady that dealt with my service during the day, she is an asset to your company and a genuinely nice person. Thanks for your commitment to ensuring customer care comes first. I woul recommend Benfield to everyone, you really are first class

went in out of the blue a my car brakes where sticking on .they where fully booked up but still managed to fit me in great servce from the Carlisle branch.

This is my second car from the Benfield Dealership. I think the Spring check is great vale for money. However, as part of the check it also includes a wash and vacuum. Unfortuntely this was the only thing that let Benfield down as it was not up to the expected standard. I have always had exeptional service. The staff are always friendly and courteous. I would highly recommend Benfiel if you are thinking of purchasing a new vehicle.

Thank you so much. That is much appreciated

Fantastic service from a top class company. Fully recommended.

great service helpfull staff nothing was a problem even deliverd back to me 5 star service benfield thankyou

Quick, polite service, what else is needed?

Very good service and experience. Times arranged and price quoted for repairs were all met in full promptly and efficiently.

Always had my car serviced by you without any problems

I entered the Benfield VW showroom at Carlisle with very little hope of being able to afford a new car, but one hour later I left having placed an order for a new Golf. The bright immaculate showroom was busy , which was encouraging to see. I was immediately greeted at the door by a very friendly young sales person who was eager and willing to help. I didn't have a lot of time to spare so we got on with a test drive and in no time at all shook hands on a deal, much better than I had expected.

I have always been looked after really well by the Carlisle Benfield garage. The staff are always friendly and helpful.

My experience with Benfield was second to none. My car went in to sort a minor fault. Whilst there it was routinely checked on the computer and an additional unconnected fault was found and corrected. Great service

Two lovely girls at the Service Dept. at Carlisle ie Christina Frost and Ashley Graham, allways helpful and obligeing.

after recently purchasing a new car i was very pleased with the sales man who attended to me he was very helpful and pleasent everyone made me feel welcome including the girls on reception

I love dealing with Benfield VW in Carlisle. They are professional, but always make you feel welcome, whether just looking to change your car or just popping into book a service. I firmly recommend them. So much so that family member number 3 has been guided towards them

Excellent, first class team, very helpfull.

Shaun Yates was the salesman I dealt with in Carlisle and he was excellent. I was a lone woman with two young children in tow and he couldn't have made me feel more comfortable. I supplied him with the car I was looking for and he sat me down in the warmth and offered refreshments for both me and my young children. He didn't keep us waiting long and he informed me every step of the way what he was doing. I felt comfortable on the test drive and I found it a very good test drive in comparison to one I had previously had. The route was lengthy which gave me a good chance to get a feel for the car. He did not put any pressure on me to buy that day and I went away to think about my decision but he ensured me that if I wanted that car they would make sure it happened. I feel I had a very good experience considering I don't know much about cars and felt very daunted by the big show room, that is thanks to Shaun. I would definitely go back and request Shaun's assistance.

Great service from Benfield Carlisle. Quick, efficient, friendly and reliable, it was the complete package, many thanks.

I found the salesman to be helpful and not too pushy. I am still not sure what car to buy or where from ,but I do feel confident that Benfield would provide good service after hearing good reports from some friends ,who had dealings with them.

Alix Hind the sales assistant was very helpful and friendly, great customer service. The only problem was Benfield website needs to be kept updated as soon as a car is sold it should be taken off the website.

A no obligation test drive was arranged without problems and the salesman was friendly and knowledgeable with an interest in making sure we selected the correct car for our needs.

Fantastic service, thoroughly recommended.

Friendly,profession staff. always very punctual.

In the 18 months I have been using Benfield I have found the standards of customer service to be exemplary, and I have been very satisfied with the work they have carried out. Their free vehicle safety check is especially good.

Excellent service as always......

I had the best time ever buying my new Polo from Benfields in Carlisle the team there are awsome!! I even got balloons when I collected my new car and everything was sorted so quickly to get me back on the road..Thank you all so much from a very happy VW Polo owner.

This is the now the second car I have purchased from Benfield and on both occasions the service I recieved was fantastic both on price and the quality

When you have a busy work & family life, you need a professional & smooth service. That's exactly what I got.

Excellent service.

Thank you very much Benfield, Carlisle! Great customer care, Great deal, Looking forwards to the arrival of our new car : -) Cheers Mickey.

Helpful staff , long term problem solved. Service reception very efficient and obliging. Vehicle returned on time and valeted. Courtesy car greatly appreciated and returned in a similar condition. Many thanks.

Benfield staff are very friendly an offer you every possible offer availiable. They couldn't have helped me more picking my new car!

I had a problem with a warning light being displayed, requiring a visit to "a qualified workshop". Benfield in Carlisle booked me in without delay and remedied the issue with a new sensor. They also identified a need for a new glowplug which they fitted. The result was being back on the road in no time with no cost to myself as warranty covered everything. On top of this my Tiguan had received a courtesy valetting!

Bought a vw jetta from the Carlisle branch, and I was most impressed with product knowledge and friendly professional service I received. I will be returning in the future based on the level of service I was shown. Would highly recommend this branch for any car purchase. It's a 10/10 .

Excellent service!

I found staff pleasant and friendly; easy to talk with and helpful in their explanations. The work on my car was done on the day and at the time of my choice. Importantly, it was ready at the time agreed.

really helpful staff, very recommended!

I found the staff at the Carlisle branch of Benfield motors to be very efficient and friendly. They kept me informed when my car would be ready and what had been done to it. Although the car had been in 3 times for the same fault and I hadn't booked it in, twice they managed to get my car looked at within the day. When it had to be kept overnight as a part was being ordered for it, I was offered a courtesy car. I would like to pass on my thanks and gratitude to all the staff at Carlisle and I would definitely recommend Benfield motors as a reputable garage for both sales and aftesales services.

Good service from counter staff at Garage