Benfield - enjoy the journey
Showing 1-50 of 56 results
very happy with service provided when I had my MOT test carried out at Benfield. I was told that this would take two hours at most, however it was about 5 hours before I got my car back. I was advised that this was due to a problem with the MOT certificate printer which I accepted. The only other issue was that I had, was that they did not post date my certificate. My old cert did not expire until 1st May, and although the car was tested on 22nd April, my new certificate was date stamped from that date not 1st May as it should have been. Otherwise happy with service, and fact that my car was washed etc.
Hi Mrs Murray
Thanks for your feedback and apologies that there was a delay in printing out the MOT certificate. With regard to the date on the certificate, the MOT computerisation is directly linked to VOSA and the certificate is automatically forward-dated if relevant. We have no control over this. Please check the two certificates (last year's and this year's) and, if there are discrepancies you are concerned about, please contact us and we will take this up directly with VOSA and ask them to amend accordingly.
Staff at Benfield Dumfries were friendly and helpful and not your usual pushy salesman!
Would recommend them to anyone and also would return myself.
Very good service from the Dumfries dealership. Friendly helpful staff. Cannot fault the service given on my last 4 visits.
Service and customer care ticked all the right boxes that's why it is 5 star.
Staff always very helpful,
Salesman Colin was extremely helpful, patient and informative, enabling me to take time to make a considered choice between three different cars, test driving each one. I appreciated the time he gave me.
My experience was marred by an one hour wait on the day of collection; Colin had been directed to another customer, with whom there was some unanticipated delay. Other salesroom staff, including the manager,were aware that I was waiting but did not offer to help . After 55 minutes waiting,I rose and spoke to the manager myself. I was attended to about five minutes later.
As a self employed person, the hour lost was a considerable inconvenience both to me, and the other people whose deadlines I have to meet
The car was well presented, and I very much appreciated the apology plus extra fuel which Colin gave me because of the delay.
I have since discovered a minor fault in a wiper blade, and have been assured of prompt attention.
Hi Ms Hlanze
Sorry you were kept waiting for an unacceptable length of time when collecting your vehicle. Unfortunately another member of staff was off ill and Colin was assisting with their customer when you arrived. This took longer than anticipated and obviously had a knock on effect in delaying your appointment. Since you have brought this to our attention we have now changed how we deal with vehicle handovers when a member of staff is off ill. We thank you for your patience on the day and for your feedback.
Thank you for taking my comments on board.
Excellent customer care. I rely on my branch to keep me right with all aspects for my car as my husband is ill and the confidence I gain from everybody at Benfield Dumfries is second to none.
Very good service and very obliging staff every time I go for a service.Can normally be fitted in to suit my timescale.
I bought a VW Polo from your Dumfires Branch. The Salesman, Ross Livingstone was very helpful and dealt with all my queries efficiently. I found the whole procedure changing my car friendly and efficient.
I would wish to offer you a rating of 10 since every aspect of my experience with your reception and servicing team was flawless. I would certainly recommend your company to my family and friends.
Had a good experience with the benfield staff, and they made me feel welcome. They went out their way to wash and vacum my car, which was really nice.
I was very pleased with this winter safety check but expected the rubber footwell mats to have had a wipe over.
Good morning Mrs Kirkwood. Apologies for omitting to wipe over your rubber mats - please contact the Dealership to have a complimentary wash and vac carried out at your convenience.
Since buying my Golf in September 2011 from your company I have had excellent support and customer service from your staff at Annan Road Dumfries.
Efficient service,helpful staff , would not hesitate to recommend .
Will recommend to anyone
I find the dealership of the highest standard. The staff ,the ambience, the efficiency leave nothing to be desired.
Excellent service couldn't be better as always
Usual excellent service from the staff at Benfields in Dumfries - they are all a credit to your firm.
benfields of dumfries have been fantastic to us they could not be
nicer on the phone ad are very efficiant with the work that needs to be done,not only that when needed they take you back and forth from the garage etc,all the staff are very approachable and well mannered
10 /10 everytime
Only way I can fault Benfield is the constant follow up calls...but maybe that's how the customer service got so good. I used this dealership when they were Bradfords and also Verve. Staff always pleasant and helpful but, since 'Benfieldisation' , overall standard (even) better and more efficient. Overall, I find Benfield VW Dfs an extremely good place to deal with, both for service and for sales. And no, I'm not the father of any of its staff, or Directors.
Good service, the women on the service desks are always friendly and helpful
Our visits to Benfield are always so easy and straightforward. From making the call to book the car in to picking up at the end of service, just delightful as the staff are so helpful and friendly and nothing is too much to ask. Would highly recommend Benfield in Dumfries.
Outstanding service from a team of very helpful staff.
Simple and friendly service.
An efficient and hassle-free experience buying our VW from our local dealer. The salesman was easy to speak to - sorted out all our needs and made buying our car a speedy and extremely enjoyable experience.
Very pleasant sales staff , anything you wanted to no they gave you the answers. Looking forward to driving my new car .
We go out of our way to get our vehicles serviced at Benfield Dumfries because they go out of their way for us. We can trust their fair and friendly service. They are happy to drop me off in town and collect me when the vehicle is ready - after it has had a courtesy wash of course!
Some poor service before you became Benfields
excellent service, very quickly arranged couldn't fault any aspect of work carried out.
After looking for a new car for some time and visiting many dealerships I found Benfields to be the the most helpful without any pressure to by a car that didn't suit my needs. Very friendly. Looking forward to a equally good aftercare.
Benfield's customer service and attention to detail makes dealing with them an absolute pleasure. Second to none.
The service department at Dumfries looked after me very well!
They explained in full what was required, gave me cups of coffee whilst I waited for the work to be done.
They took me through the itemised bill, highlighted the findings of the free safety check and even cleaned and vacuumed the car for me.
Great service - well done!
Very happy with the way I was treated recently by your service team in Dumfries - I would have no hesitation recommending Benfield ; in fact I already have done to colleagues at work who appreciated the courtesy car - Jetta - as opposed to usual Polo (mine) or Golf (wife's). Battery issue with Golf sorted without quibble - thanks.
Quick and friendly serves will use them again
Always good service and very helpful staff.
Very pleasant experience other dealers should take note and follow there lead. Very helpful and friendly staff 5 star rating all round.
GREAT EXPERIENCE GOLF OWNER
Friendly, efficient and quality service provided!
Top class service with total customer care,, everything was explained clearly 2 me,, my car was not clean when I had taken my car into the garage but in showroom condition when I got it back,, thanku very much
Good efficient service at reasonable price.
The Benfield staff are excellent, nothing is any bother to them. Everything is carried out professionally and quickly. I would certainly recommend anyone to go to Benfield in Dumfries.You are always asked if you would like tea or coffee. A courtesy car is always available when needed.
We have been looking for a new vehicle and have vivited several mother car dealerships. Benfield Dumfries were better than most, very friendly and proifessional. I would have no hesitation in recommending them.
Excellent service delivered in a efficient and polite manner.
I have been generally very pleased with the service from Benfield.
The only comment I need to make is that the MOT test carried out yesterday took some what longer than what I would have expected.
Definitely 5 star service & worth coming all the way to Dumfries for!! The high standard of service gives us confidence on the road. Thanks!!
All staff from sales, reception and service desk very helpful, pleasant and understanding. Mechanics brilliant and very very understanding. Have had a problem noise with our car and all staff concerned where fantastic in trying to deal with it. Unfortuneatly the noise is still there but I cannot fault the staff in anyway at not being able to rectify it. Car is always shinning when i pick it up and also vaccumed too. Overall a great service and I/we are very happy to have purchased our car from Benfield.
Very pleased with the customer service during booking process and the free valet while car was serviced.
very happy with the work done on my car!been a regular customer with my car and i am always treated very well.....and shall continue to return with my car.
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