Benfield - enjoy the journey
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I have just purchased a new Golf from Benfield VW and the whole process and service we're outstanding . Would defiantly recommend Benfield to all my friends and family. Simon Dixon who looked after me was brilliant.
whole experience spot on
Very courteous and attentive sales women who had excellent product knowledge!
good service from the polite salesman 'mark' who sorted out my deal from start to finish.
Highly recommended, friendly helpful staff.
Very helpful, knowledgeable and patient staff. I would definitely recommend Benfield VW to anyone I know or who asked. Having been a previous customer I was more than happy to return as I knew from past experience that the service I would receive would be excellent, and I have not been disappointed.
Usual splendid service. Mark was very helpful with good technical knowledge and good customer service skills. As well as helping me find a car I wanted for less than I planned to pay. Perfect.
Very happy to recommend Benfield VW Scotswood Road. Excellent service.
Yes I will defentily recommed you and your salesman especspily. Thanks again great service
The lack of pressure when buying our car was refreshing.
Sales staff were extremely efficient without being obtrusive. Once we had agreed the purchase of the vehicle the whole experience of completing the paperwork to driving off the forecourt was very relaxed and made simple thanks to Paul (Wilson). Very friendly and professional.
On arrival we were seen immediately by Business Manager and
Sales Executive and our enquiries were completed very quickly without any hassle or anyone being "pushy".
We were very satisfied.
Having recently bought my first car from Benfield I can honestly say I would recommend them to anyone. The staff are all extremely friendly, most of all Jennifer Dixon who was extremely helpful and brilliant to deal with and was in fact the difference between me purchasing my car at Benfield rather than elsewhere. All in all a fantastic customer experience.
Rachael Fenwick, my new car sales executive, could not have been more helpful. She was always accessible to answer questions and was very thorough throughout the entire transaction, providing a variety of different quotes for the various cars I was interested in before I made my final choice. I would have no hesitation in recommending Benfield Motors to anyone considering car purchase.
ALL THE STAFF WERE VERY FRIENDLY AND HELPFUL, ESPECIALLY RAECHEL, THE SALES EXECUTIVE, AND SIMON, THE SALES MANAGER. EVERYTHING WAS EXPLAINED IN GREAT DETAIL, BUT WE NEVER FELT UNDER ANY PRESSURE TO BUY.
WHEN WE COLLECTED THE CAR, EVERYTHNG THAT HAD BEEN PROMISED HAD BEEN DONE AND THE CONTROLS WERE EXPLAINED VERY CLEARLY. A NICE GESTURE WAS THE COVER ON THE CAR INVITNG US TO DRIVE IT HOME, AS WAS THE BUNCH OF FLOWERS FROM SIMON.
ALL IN ALL IT WAS A VERY ENJOYABLE EXPERIENCE BUYING A CAR FROM VW BENFIELD ON SCOTSWOOD ROAD NEWCASTLE
Brilliant service from the moment I walked in. I had Seen a car on line which wasn't in showroom. The assistant provided me with information and advice. Within an hour of the car coming in on a later date I was informed, viewed and bought the car. All bodywork, valet and polishing had been completed. Picked up and drove away. No hard sales pitch. Great service would recommend benfield Scotswood.
Very good service from the staff at Benfield Scotswood Road, and the car was washed and vacuumed on my arrival to pick the car up.
Benfield provided a quick efficient and straight forward service for me and I would definitely use them in future for servicing.
Great service and great car.
Very happy with the overall experience and have already recommended to friends and family.
Thanks for making my purchase really easy, the service was excellent. Rachel was so friendly & informative this made buying my new car so easy!!
From my first enquiries I was given 5 * treatment. When I found the car I wanted nothing was a problem and the "deal" was tailored to suit my finances. This is my second car from benfield and I would certainly be going back there when I need to change again
Staff were professional, courteous and very well informed about both VW's cars and its financial products. We were very impressed.
I would recommend Benfield to my friends and family because the service I received was very helpful.I was made to feel totally at ease.. The staff were very polite and answered all the questions I asked..
I was made to feel special, like a family member!
Everyone was polite and happy to help also with a sense of humour which helps make you feel comfortable.
My car is amazing they really went out of there way to make the car perfect for me and affordable.
I'm so happy I went to benfield and I've already recommended them to many friends!
This feedback is only in relation to my experience with the service department on my last visit and is in no way a reflection of the sales team who are always very helpful and professional.
Hi Mr Armstrong
We apologise profusely for our lack of customer care when your vehicle was in recently with our Service Team. I am aware that our Operations Director has contacted you to offer his personal apologies for the inconvenience caused. At Benfield we are passionate about customer service and, despite your negative experience on this occasion; we do hope we can restore your faith in our Service Department in the future.
Excellant service. So far so good, though did not expect anything else from Volkswagen.
THE PROCESS WAS VERY SMOOTH AS ALL DETAILS WERE SORTED BY JENNIFER AND SHE HAS KEPT ME INFORMED BY TELEPHONE AS TO WHERE WE ARE WITH THE PROCESS. SHE HAS BEEN PERFECT IN EVERY WAY AND COULD NOT HAVE DONE MORE.
Jennifer was very helpful. A refreshing change to deal with a salesperson who actually listened to what we wanted.
jen Dixon was fantastic best salesperson I have had the pleasure to deal with.buying a new car was a pleasure.
Very good service
No complaints. Process was very straightforward from start to finish.
All the staff at Benfield Scotswood Road are excellent from the sales staff to repair staff to the drivers. Excellent service would recommend to all my friends
Excellent friendly service, would highly recommend!
On my most recent visit to Volkswagen Benfield to test drive a VW Golf 2.0TDi I was most impressed from the minute I walked into the showroom, both from the immediate and efficient way that I was treated and offered a coffee while I waited for the Mobility Specialist.
After my subsequent test drive I placed an order for the car. The whole time I was there they made me feel important. Not because I ordered a vehicle from them, but because I have been treated that way on all of my more recent visits.
We are very pleased with our New Golf Estate thanks to Simon Dixon and Patrick Archibold for making it a good experience no problems at all. Would highly recommend. Many thanks Mr & Mrs Knowles
10/10 for a very good service from your Mike Rivenhall / Newcastle....
Would most definitely recommend Benfield Volkswagen Newcastle.
Practically Perfect service, no one is Perfect!!!!!
Happy with the service. Was a bit annoyed at having to wait nearly 2 hours for my car but was kept informed at all times. Cant really complain when it was an unforseen problem.
Buying the car was simple and there is a lot of information on the website so you can learn a lot before you arrive at the showroom.
We knew which car we wanted when we arrived and the sales executive was helpful and arranged a test drive straight away.
Now we have a nearly new car that represents good value for money and after the research we did we would definitely make the same choice again.
It's nice to know that they want your custom and they will go that extra bit more to give you a good deal.
I found the whole process straight forward and simple from making the original booking to picking my car up. The staff were very friendly and accommodating and kept me we informed of progress throughout. I would have no hesitation recommending Benfield to friends and family.
Very helpful staff and straight forward transaction. Will recommend to friends and family and will return in future
Great service, everything I expect from a dealership.
very helpful staff with no pressure
We were made to feel comfortable over several visits before deciding which car to go for. Gavin supplied all information we required, helpful without being pushy he allowed us time to make sure we had the right car for us. I would be happy to use this dealership again.
Delighted with the service received whilst choosing my mobility car with Benfield, highly recommended!!
The staff at Benfield Scotswood Road could not have been more helpful. Jennifer Dixon helped me make up my mind which car would be best for me and my needs. Deal went very smoothly. Now looking forward to diving my new car. Coincidence she is also dealing with my daughter and her husband, real family affair
bought an UP last year. and had great service from your company. My circumstances changed this year and boot was too small to fit a wheelchair in, had booked car in for annual service and asked for advice . Gavin rang back and suggested i come into showroom, he was very helpful and went through the various options and I had a test drive which was really good of him considering how busy the showroom was. Excellent service can't wait to get my polo. big thank t's you going to make my life much easier .
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