Benfield - enjoy the journey
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This will be our 7th Audi. All but the first 2 we have dealt with Daryn Danby. It is nice after 15 years to still see a friendly familiar face.
We feel Chris really looked after us . He explained all options available , making us confident we were making an informed decision.
He successfully managed to get us the car we wanted a lot faster than we initially thought ( allowing us to take advantage of the audi offer )
We felt comfortable asking questions and where given a buisness card so we cold call Chris if anything else needed clearing up.
This is the first time we have bought a car usin finance which has been a little confusing as its complete.y new to us , again Chris was happy to walk us through the steps involved.
we have already recommended 2 sets of friends to visit the garage , really happy with the service . just have to wait for our new car to be delivered now :)
First class service from start to finish
Really good experience. Very open and honest and would have no hesitation in recommending to our friends and family. Exceeded our expectations in every way!!!.
Excellent service From all the team at wear side Audi . Johnathon , our sales guy was fabulous , he went above and beyond the call if duty to ensure the purchase of our new car went smoothly . Me and my husband are extremely happy with the quality of service we received
Great customer service and efficient sales staff team meant buying our new car was a happy and hassle-free experience!
I found the personnel at Wearside Audi a pleasure to do business
with. They were not pressurising in any way and found the purchase of my A6 3.0 T Quattro an enjoyable experience.
Mr Brown - Hurworth Nr Darlington
Five star service from Neil and the sales team at wearside audi. Not pushy and a pleasure to deal with. Coming away with a better car than what I was expecting is always a plus, thanks Neil.
Excellent customer service, good people skills and worked hard to obtain mutually beneficial deal. Provided transport home which was an example of going the extra mile to enhance the customer experience. Thanks. Tony
It was a pleasurable experience at Wearside Audi, very helpful and hassle free!
We are really looking forward to picking up our New Audi in the very near future! Can't wait for that call!
Always fantastic service from Chris Whickham and the team and the garage has a totally warm feel , professional but very friendly.
a pleasurable experience
Received a very professional service but aimed at my 'level' of car buying knowledge! Always though Audi was a brand out of my reach but changed my mind after this experience
Fantastic buying experience, all staff at the dealership were friendly and knowledgable, and the overall customer service experience was very pleasant. Would definitely go back.
Really pleased with my purchase and service given.
I knew what I wanted and my sales person worked out a cracking deal. Many Thanks.
The service I received at Wearside Audi was excellent from start to finish. The salesman was professional and attentive, giving all the necessary information at each stage. I would definitely recommend Wearside Audi to anyone looking for an excellent deal on a very good car.
the whole process from my initial enquiry to view a vehicle to the purchase was pleasant and stress free, well done.
when arriving at audi sunderland i was greated by a lovely smile from a lovely lady who directed me to their mobility specialist Neil, he made my husband and i feel comfortable and at ease being that it was my first time looking for a mobility car, Neil was fantastic, the test drive was lovely, nothing was a problem for neil, i was worried driving a automatic, but neil was brillient in 5 mins flat i was driving a automatic on a main road with the guidence from neil, the worry seem to wash away, At no time did he apply any pressure to go ahead with the car, everything went smoothly and for that i decided to order the car, i cant wait for the car to arrive, I would defo recommend going with audi in sunderland to buy a car, the staff are lovely and know their stuff.
Great company to deal with.
Friendly and quick service.
Hones and open who give a very fair deal
I would highly recommend Audi Wearside not only for purchasing which is quite relaxed and easy but also for aftercare with sensible servicing at reasonable prices.
Excellent customer service, excellent deal received & the coffee wasn't too bad either!
My wife and I recently called into Wearside Audi to view and test drive the new Audi Q3. We dealt with Jonathan Wilson, he arranged for us to borrow a Q3 for a day to test drive and possible purchase. Jonathan was professional throughout the whole process from start to finish from when we picked up the test drive car. Whilst we had the Demo car, he arranged to have our car valued and a part-ex price ready for when I returned later that day. While we would all like a bit more for our part-ex, I was satisfied that Jonathon gave me a fair price for our car, the figures were confirmed by your business manager Clive. At no time did Jonathon apply any Sales pressure, this was a deciding factor in me placing an order for new Q3. Good honest advice, attention to detail were Jonathan's strengths and he made the deal painless, even though we had just agreed to part with our hard earned cash.
Bought year old car from Wearside Audi ,very impressed with whole experience and am delighted with car.
I received first class service from the salesman Chris Whickam. I was never put under any pressure to go ahead with the purchase and everything was explained in great detail.
I called into Wearside Audi on spec to look at purchasing an A1. I needed to trade my existing car in before end of September but was told the lead times would be after that date if I ordered one. Daryn kindly went through the Audi system and located a car that was being built but not yet sold! It is now!!
Can't Wait - I have been after an A1 since they were launched!!
Thanks - Great service
highly recommend your service and help.
I found the sales staff at Wearside Audi helpful and knowledgeable and prepared to offer what I actually wanted both specification and budget wise on my new car purchase.
I would certainly recommend Wearside Audi.
Fabulous fabulous fabulous. Perfect service for a perfect car. Couldn't have wished for anything more!
I am very happy about the service I got and am looking forward to my new car. I told my stepson about the current deals and he has also ordered a new car. Since then his work colleague has also bought a new car
The show room is too small and I was kept waiting a long time before I spoke to a salesperson. I was given a test drive and looked after well. I had been considering BMW as well as Audi and the ambiance and experience was much better at BMW. I chose the Audi because I preferred the car not because of the buying experience. I hope after care and servicing are of a high standard.
Hi Mr Mervill
Thanks for your honest feedback. We are pleased you felt our Account Manager looked after you but sorry the atmosphere in the showroom was lacking. Our Sales Manager Chris Johns has looked into the detail of your purchase and will be contacting you personally to discuss this with you.
Very efficient and effective service from Wearside Audi in recently ordering a Q5.
I would recommend them highly.
Thank you to Wearside Audi for a great car buying experience, nothing was too much trouble, everything was explained in a relaxed environment. I would highly recommend Audi and the salesman Daryn Danby to anyone looking to purchase a quality car.
I would certainly recommend Audi Wearside to all of my friends. The customer service was excellent, all in all I was extremely satisfied with my experience.
I m always very nervous when I'm buying a car I can't afford to make a mistake.The salesman made me feel at ease from the start and anwered all my questions without the heavy sales patter.In the end i got the car I wanted at the price and time without delay, you get what you pay for.
could not have asked for a better service me & my wife recieved from Jonathon, he was great.
when i renew my car agian i hope i recieve the same kind of service Jonathon is 10 or more he goes the extra mile.
Very friendly, helpful and polite sales person; didn't push for an immediate response or sale. Keeps good communication via email and phone post sale. Would definitely recommend to others.
My first time from buying a car at a Audi main dealership and it wont be the last,excellent customer service from walking through the door to driving the new car out,great sales man in Neil burn ham answered all my questions that I had,brought the car from a couple of rows back to provide a test drive , no annoying pressure to get you to buy the car just good honest feedback,the car was prepared to a very high standard for when I picked it up and the after sales care has been great , so overall I'm very satisfied!
Over all I found the service from the sales team to be VERY good.Would recommend to anyone looking for an Audi.
I was helped by a very attentive and knowledgeable sales man (Neil) who introduced me to his managed (Clive). I was very impressed with the pre-sales set up at Sunderland and hope the post-sales service is equally good.
I normally find purchasing a car tedious but this was completely different! Neil, the Salesman, was extremely helpful, courteous and very personable. We visited two garages and to be honest, Wearside Audi won hands down - lovely and clean and a very nice atmosphere to be in.
Absolutely brilliant service from shannel and Clive, they did everything they could to try and find the right car and the right finance deal right for me. They couldn't have been more helpful
Excellent customer service. Friendly and courtious answering all queries raised and fully explaining finance options.
Test drive offered is to be taken in the next couple of weeks.
It was very easy to complete and very straight forward, all of the staff are very easy to talk to and easy to deal with. Happy with the service provided by all the staff.
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