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Privacy Policy

This statement sets out our policy in relation to holding and using information which we may obtain from you in the course of your use of this website. Your privacy is extremely important to us and, as a result, we have put in place certain measures to safeguard your privacy and to ensure that we only use your information in accordance with the principles of fair processing and data security.

Use of Your Information

If you have opted to provide us with information about yourself, we may use this information to contact you by e-mail, fax, text message, mms or other similar electronic communication or by post or to send you details about our products and services and information which we believe may be of interest to you. We may also pass information we hold about you to certain carefully selected organisations outside the Benfield Motor Group who may contact you about products or services that may be of interest to you. If you do not want us to use the information in this way please contact us at datateam@benfieldmotorgroup.com.

We will also be required to pass your information to third parties such as the DVLA for vehicle licensing purposes, motor manufacturers for ordering and warranty purposes and any other person or body having a legal right to your personal data.

Data Protection Act

If you are taking out finance with your vehicle purchase the information you have provided for the finance proposal will be disclosed to lenders for the purposes of considering your credit application. Lenders may use this information to carry out searches with credit reference agencies. A record of those searches will be kept and may be used by other lenders in accessing applications from you and members of your household for credit in the future. Lenders will cross check this information with other lenders to help prevent fraud.

Data collected about you by Lookers plc or any subsidiary of Lookers plc will be used to (i) fulfil any service or order you may request, (ii) improve customer service, (iii) to send marketing and communications to you, and (iv) to contact you about safety issues, servicing and MOTs. Your personal data may be shared with other subsidiaries of Lookers plc, the vehicle manufacturer and selected third parties (such as providers of automotive products and value added services such as insurance), some of which may be based outside the EEA.

We, and third parties with whom we have shared your information, may contact you with information about products and services that we, are the third parties, think may be of interest to you. We and the third parties will only contact you with such marketing if you indicate your consent and select at least one preferred contact method, such as mail, telephone, SMS or email.

You have the right to ask us not to process your personal data for marketing purposes. If you do not want to receive marketing from us please do not tick the box below. You can also unsubscribe at any time by contacting us at Lookers plc, 776 Chester Road, Stretford, Manchester, M32 0QH or by emailing us at Lookersdata@lookers.co.uk stating "UNSUBSCRIBE" in the subject line. It may take up to 30 working days to unsubscribe you from our marketing. If you do not wish to receive marketing from any third party (including the manufacturer) please contact them directly.

You have the right as an individual to find out what information we hold about you and to make corrections if necessary. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a fee (currently £10) to meet our costs in providing you with details of the information we hold about you. All subject access requests must be made in writing to the Data Protection Officer of Lookers plc at Lookers plc, 776 Chester Road, Stretford, Manchester, M32 0QH, and include the fee stated.

Online Advertising

We use Google Adwords Remarketing to advertise online and make ads more relevant. Remarketing cookies will be used by third parties including Google to show our ads on websites other than our own, and to show ads that are more relevant to you based on past visits to our website.

If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google's Ads Preferences.

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